Apple’s $1,000 iPhone X may have trouble operating that new “Super Retina HD” screen in the winter weather.
This is according to multiple complaints from owners and an admission from the Cupertino idiot-tax operation itself that, in cold temperatures, the OLED touchscreen on the shiny new handsets can become unresponsive.
We’re told that, when taking an iPhone X outside in chilly weather, folks found the expensive mobile wasn’t responding to finger swipes and gestures.
“It literally takes two seconds from going inside to the cold outdoors and my screen stops being responsive,” said one user. “I try swiping on websites and it doesn’t register my finger. It’s very noticeable.”
The iPhone X uses a 5.85-inch OLED display, and apparently it is particularly sensitive to changes in temperature. The timing of the engineering blunder is going to be particularly troublesome, as the autumn weather turns to winter for much of the world and temperatures drop.
Apple are aware of the issue, and are planning to, somehow, attempt to fix it with an upcoming iOS firmware update. How that’s going to work is anyone’s guess at the moment.
“We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment,” Apple told Cupertino-aligned blog The Loop.
However users are saying that after several seconds the device will become fully responsive again.