
IT Support
We know that IT support requirements are different for every company and there isn’t a one size fits all. So we tailor our packages to provide you with the level of support you need.
By understanding what really matters to your business, our team will work with you to combine the latest technology with a consistently high quality and cost effective service.
Investing in or moving IT support providers is not a decision to be taken lightly. We structure our packages to provide the same benefits to all our clients.

Fixed Cost IT

Increased Uptime

Flexibility

Cloud Services
When you move your IT services to the cloud, you benefit from an infrastructure that has the flexibility to expand or contract rapidly and efficiently. You can then add and remove users or increase the number of servers your business demands, without the need for additional capital investment.
Users access a virtual version of their desktop which is integrated with email, business applications and common software packages such as MS Office and Sage.

Fixed Cost

Accessibility

Security

Enterprise WiFi
Enterprise class wireless networks can be effortlessly installed and managed remotely. Networks automatically adjust and optimise their bandwidths to provide a high speed, superior quality internet access to all its users.
Wifi brings valuable customer insight by data capturing at the point of registration. Powerful reporting tools can then be used to develop targeted marketing opportunities that are delivered directly to consumers whilst in your premises.

Retail Wifi

Wireless for Hotels

Stadium Wifi

Application Support
Stonegate have a team of software developers and IT specialists dedicated to business applications. Our developers are experts in industry standard applications such as Sage, Iris and Oracle, as well as bespoke software solutions that have been built in-house.
Our team regularly perform application migrations as well as carrying out basic maintenance to bespoke application software. Project managers will visit you on site or can work remotely to fix or migrate business applications.
And as part of our legacy software support, your internal developers will receive training on how to use and manage your applications moving forward. 24/7 customer support is available.

Fixed Cost IT

On Demand Remote Support

Experienced Support Team

Telecoms
A hosted telephony system allows you to use your phone anywhere providing you have an internet connection. So you can work from home, or whilst you’re on the move and continue to receive inbound calls as if you were sat at your desk.
Communicate effectively both internally and with your customers with our range of advanced desktop phones, designed for businesses that require a feature rich telephony system to effectively manage high levels of in and outbound calls.

Work Smarter

Customised Solutions

Reduce Costs

Connectivity
A speedy internet connection is vital to all modern businesses. Slow or poor quality connections can have a significantly negative effect on your productivity and growth.
Our business class fibre connectivity gives you the kind of speed that opens up potential, driving business efficiencies and making you more competitive.
We partner with some of the best carriers around to ensure we can deliver services that are tailored to your business needs.

Connectivity with no limits

Installation

On Demand Support

Security Services
Protect your networks, servers and desktops from internet threats with customized, robust, round the clock managed protection services from Stonegate IT.
Working with you, we determine your business security and compliance issues and then design a programme that supports your specific business requirements. By using the next generation of security intelligence technology, we help to reduce risks and better secure your network and applications through seamless technology upgrades.
From small local businesses to organisations that operate nationwide, we work with our customers to solve their security and compliance challenges, ensuring business continuity and growth.

Security Risk Assessment

Improved Security

Flexible Costs
The Cyber Essentials Scheme is a government backed, industry supported programme designed to help organisations protect themselves against common cyber attacks. Stonegate IT are now fully Cyber Essentials Certified having been assessed as meeting the Cyber Essentials implementation profile.

Web Hosting
- Unlimited Bandwith
- Reliable & Secure
- Powered by Plesk
- PCI compliant
- 99.9% Uptime SLA
- 365 day file backup retention
- Site design and maintenance
- SEO implementation and maintenance
- Wordpress development service
We are committed to providing high standards of service to our customers but understand that sometimes things can go wrong. If you are not satisfied with any part of our service then we want to know about it. We will resolve your complaint as quickly as possible and if appropriate provide an explanation as to what went wrong and how we will seek to resolve the issue.
Please contact us. We may call you back or write to you depending on the best way to resolve your complaint.
When we receive your complaint we will acknowledge it within five working days
We will then fully investigate your complaint and aim to respond within 10 working days
If the situation requires a longer investigation, we will contact you within 10 working days to inform you of this and let you know when you can expect our response
If you are not happy with the explanation we give you, you can contact our Customer Service Manager who will review your complaint and respond to you
To report any abuse or illegal activity on this or any website hosted by us, please contact us . We may call or email you depending on the best way to resolve your complaint.
If your domain ends with .co.uk, please read Nominet’s terms & conditions here.
If your domain ends with .com, please read OpenSRS’s terms & conditions here.
Expired and Expiring Domains – We will inform our customers no less that 60 days prior to their domain being due for renewal. A reminder will be sent approximately 30 days after that, and a final reminder on or around the date of expiry. Please note if you fail to renew your domain your website and/or email may stop working. We do not normally charge for transferring domains away from our control. If additional work is required, and a cost would be incurred, we will inform you prior to work commencing