Client Support Area

Have you seen our video yet?

Grab a coffee and click here

…let Rita show you just how easy it is to get in touch !

video

Phone Support

0345 644 2245

Contact our support desk to speak to one of our team of technicians who are waiting to help you resolve your IT issue on 0345 644 2245.

Email Support

support@stonegateit.co.uk

Create a support ticket by emailing our Support Desk & one of our technicians will contact you, support@stonegateit.co.uk.

Remote Support

Download Teamviewer for Apple or Windows so our technicians can access your PC.

Customer Portal

Login to our Customer Portal to create and manage your support tickets online.


November 2018 – Service Delivery KPI’s

95%

Overall
Gold Star Feedback

100%

Overall SLA’s Met
November 2018

18%

Support Tickets Resolved
Within 15 Minutes

42%

Support Tickets Resolved
Within 60 Minutes

59%

Support Tickets Resolved
Within 2 Hours

88%

Support Tickets Resolved
Same Day