Client Support Area

Have you seen our video yet?

Grab a coffee and click here

…let Rita show you just how easy it is to get in touch !

video

Phone Support

0345 644 2245

Contact our support desk to speak to one of our team of technicians who are waiting to help you resolve your IT issue on 0345 644 2245.

Email Support

support@stonegateit.co.uk

Create a support ticket by emailing our Support Desk & one of our technicians will contact you, support@stonegateit.co.uk.

Remote Support

Download Teamviewer for Apple or Windows so our technicians can access your PC.

To access our Online Support & Collaboration panel click here

Customer Portal

Login to our Customer Portal to create and manage your support tickets online.


Service Desk Fix and NPS February 2019

60

Net Promoter Score

100%

Overall SLA’s Met

19%

Service Desk
1st Time Fix

44%

Service Desk
1hr Fix

60%

Service Desk
2hr Fix

86%

Service Desk
Same Day Fix