Client Support Area

Phone Support

0345 644 2245

Contact our support desk to speak to one of our team of technicians who are waiting to help you resolve your IT issue on 0345 644 2245.

Email Support

support@stonegateit.co.uk

Create a support ticket by emailing our Support Desk & one of our technicians will contact you, support@stonegateit.co.uk.

Remote Support

Download Teamviewer for Apple or Windows so our technicians can access your PC.

Customer Portal

Login to our Customer Portal to create and manage your support tickets online.

January 2018 – Service Delivery KPI’s

97.5%

Overall
Client Satisfaction

100%

Overall SLA’s Met
January 2018

11.7%

Support Tickets Resolved
Within 15 Minutes

21%

Support Tickets Resolved
Within 60 Minutes

14.9%

Support Tickets Resolved
Within 2 Hours

80.6%

Support Tickets Resolved
Same Day